Our FAQ page provides quick answers to common questions about Cozyartz Media Group. Find information on our services, policies, and more. Improve your experience with our business by checking out our FAQ page.
At Cozyartz, we offer a wide range of digital services to meet all of your multimedia design needs. In addition to our expertise in instructional design, corporate training, website design, SEO, marketing, video production, and graphic design, we are proud to offer full fabrication of specialty marketing products.
Our state-of-the-art shop tools, including our Laser engraver, sublimation tools, Shaper Origin, Glowforge Laser, and complete wood shop, allow us to create bespoke items that are truly one-of-a-kind. Whether you're looking for custom plaques, awards, signs, or any other specialty marketing product, our team of experts can bring your vision to life.
With years of experience in the industry and a team of highly skilled professionals, #Cozyartz is dedicated to providing top-notch digital services and exceptional customer service. Trust us to take your business to the next level with our innovative approach and cutting-edge technology.
Contact Us
Thank you for your interest in contacting us. Please use the following information to get in touch with our support team.
Email: [email protected]
VideoAsk: Here
Mailing Address:
Cozyartz Media Group
PO Box 188
East Leroy, MI USA 49051
Social Media:
Like us on Facebook: https://www.facebook.com/cozyartzmedia
https://www.facebook.com/cozyartz
For any questions or concerns, please do not hesitate to contact us. Our support team is available to assist you Monday through Friday from 9am to 5pm EST.
Thank you for choosing our services. We look forward to hearing from you.
Working with #Cozyartz is easy! Simply click on the "Contact Us" link on our website to get in touch with our team of experts. We will work with you every step of the way to ensure that your project item is exactly what you're looking for.
In addition to custom orders, we also offer a selection of prefabbed items that you can find on our Etsy shop. From unique home decor pieces to personalized gifts, our Etsy shop has something for everyone.
No matter how you choose to order from us, you can rest assured that you will receive top-notch customer service and a high-quality product that exceeds your expectations. Contact us today to get started on your next project!
At Cozyartz, we offer a variety of payment options to make the ordering process as convenient as possible for our customers. We accept payments via credit card through our payment gateways or in-person transactions, but please note that we do not accept cards over the phone.
Additionally, we accept payments through various platforms, including ChargeBee, Intuit, Paypal, and Stripe.
For your convenience, we also offer invoice services through QuickBooks, ChargeBee, or Mercury Bank.
Please note that we do not offer refunds on bespoke items that have been fabricated specifically for you or your company. However, if you have any concerns or issues with your order, please don't hesitate to contact our support team. We are committed to providing exceptional customer service and will work with you to find a satisfactory solution.
Thank you for choosing #Cozyartz for your multimedia design needs.
Welcome to the Cozyartz Technical Support FAQ page! Here, you'll find answers to some of the most common technical support questions that our customers ask. If you can't find the answer you're looking for, please don't hesitate to contact our support team for further assistance.
Q: What are your technical support hours?
A: Our technical support team is available Monday through Friday from 9:00 AM to 5:00 PM EST. If you need assistance outside of these hours, please leave us a message and we will get back to you as soon as possible.
Q: What type of technical support do you offer?
A: We offer technical support for all of our digital services, including instructional design, corporate training, website design, SEO, marketing, video production, and graphic design. Our technical support team can assist you with any issues or questions you may have related to these services.
Q: How do I contact your technical support team?
A: You can contact our technical support team by emailing us at [email protected] or by filling out the contact form on our website. Please provide as much detail as possible about the issue you're experiencing so that we can assist you more effectively.
Q: What should I do if I'm having trouble accessing my account or one of your digital services?
A: If you're having trouble accessing your account or one of our digital services, please contact our technical support team immediately. We'll work with you to troubleshoot the issue and get you back up and running as soon as possible.
Q: Do you offer on-site technical support?
A: We do not offer on-site technical support at this time. However, our technical support team can assist you remotely via email or phone to help resolve any technical issues you may be experiencing.
Thank you for choosing Cozyartz for your multimedia design needs. We are committed to providing exceptional technical support and customer service to ensure that your experience with us is a positive one.
Policies
Thank you for choosing our services. We are committed to providing you with the best possible experience while using our platform. Please take a moment to review our policies below. Please see our privacy policy page: https://cozyartzmedia.com/privacy-policy/ and terms of service: https://cozyartzmedia.com/terms-of-service/
1. User Conduct
We expect all users to conduct themselves in a professional and respectful manner when using our platform. Any behavior that is deemed inappropriate or offensive will not be tolerated and may result in account suspension or termination.
2. Account Security
It is the responsibility of each user to maintain the security of their account. This includes keeping login credentials confidential and regularly updating passwords. Any suspicious activity should be reported immediately to our support team.
3. Content Guidelines
Users are responsible for the content they post on our platform. Any content that is deemed inappropriate or offensive will be removed and may result in account suspension or termination. We reserve the right to remove any content that violates our guidelines.
4. Intellectual Property
Users must respect the intellectual property rights of others. Any content that infringes on the rights of others will be removed and may result in account suspension or termination.
5. Termination
We reserve the right to terminate any account that violates our policies or terms of service. In the event of termination, users will be notified and any remaining account balances will be refunded.
For more information on our privacy policy, please refer to our terms of service on our website.
Thank you for choosing our services. We look forward to providing you with a great user experience.
Cozyartz Media Group Return & Refund Policy
Thank you for shopping at Cozyartz Media Group. Your satisfaction is important to us, however, due to the nature of our products and services, please take note of our specific Return & Refund Policy.
Custom-Made Physical Items:
We stand by the quality of our custom-made physical items. If you are not satisfied with the quality of the item received, or if it's damaged, we will be happy to provide a replacement or offer repair services. Please note that we do not offer refunds on custom-made physical items due to their personalized nature.
To initiate a repair or replacement, please contact our customer service team within 14 days of receiving your product. Kindly provide all relevant details and photos to support your request.
Custom Digital Items and Software (SaaS):
As our digital items and software services (Software-as-a-Service) are delivered instantly and are of a custom nature, they are not eligible for a refund. We often offer a trial on our products. We encourage customers to make sure they have all the information needed before purchasing these items.
Classes:
We do not offer refunds for classes unless the refund is offered directly by the sales source, per their policies and discretion. We recommend that you carefully review the cancellation policy of the sales source prior to making a booking.
General Conditions for Returns, Replacements, or Repairs:
Exceptions:
This Return & Refund Policy does not apply to items that have been used or damaged after delivery, or if any attempt has been made to alter the product.
We are always here to help. If you have any questions or concerns about your purchase, our products, or this policy, please contact our customer service team.